![]() ![]() The first 2-days of the course focuses on the daily administrative functions of a CUIC user/administrator, running and customizing reports as needed, and ensuring security and organization of the reporting environment is functional and organized. Although CUIC is also used in the UCCX environment, this course focuses on UCCE and PCCE environments only. CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer. ![]() This course takes the place of DUIC and covers all of the certification requirements of DUIC while adding additional content. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.Īdministering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments. Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. ![]() This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. ![]()
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